FAQ & Aircraft FAQ

To accord you the accomplished affection at more-than reasonable prices, we accept partnered with some of the best accomplished craftsmen and artisans from all over the apple including Singapore and Dubai.  Regular consumers do not accept admission to our all-around ally so we appetite to canyon the cogent accumulation to you. 

Shipping Times

Because we appetite to accord you as abundant amount as possible, some of our articles are alien anon from our all-around partners. 
Processing of orders will be aural 2-3 business days.
Orgone Pyramid  Articles (Custom fabricated to order): Lead-time is 8-21 business canicule for items aircraft to US. Advance time is 12-30 business canicule for items to be aircraft to All-embracing countries.
For added items alien to the US, amuse allow 2-4 weeks for delivery, from the date you placed your order. For All-embracing Orders, amuse acquiesce 3-6 weeks for delivery, from the date you placed your order. 

Tracking Numbers

**For our Orgone Items, we will accommodate tracking aloft appeal already we accept them from our all-around partners.**
For added items, our all-around ally do not accommodate tracking numbers to us, but your acquirement is backed by our 100% achievement guarantee.  Please let us apperceive if you do not accept your item(s) from us aural the time-frame mentioned and we will booty alert affliction of you.

 

Other FAQ

  • WHERE IS THE ABUNDANCE BASED?
    • We accept offices based in California (USA)
  • WHERE DO YOU ADDRESS FROM?
    • We address from altered sweat-free factories all about the world. So, amuse apprehend your items to be shipped separately if you adjustment added than one item.
    • DO YOU ACQUIRE ORDERS PLACED OVERSEAS?
      We abiding do! We proudly address common to 239 countries!                                                
    • HOW CONTINUED DOES IT BOOTY TO ACCEPT MY ORDER?
      • If you plan to accord one of our items as a anniversary gift, we do not acclaim affairs the items during the ages back the anniversary is happening. There is a accident of the account not accession there on time. We are not captivated amenable for items that do not access before specified dates.

    • IT'S BEEN OVER 8 WEEKS AND I ACCEPT NOT ACCUSTOMED MY ORDER, WHAT CAN I DO?
      • Please acquaintance us and our accessible abutment agents will promptly booty affliction whether it's a acquittance or a replacement.
    • I ACCEPT ACCUSTOMED ALONE ALLOTMENT OF MY SHIPMENT, AREA ARE THE ADDED ITEMS?
      • We address from altered genitalia of the apple so some items ability access beforehand than others. If you'd like to apperceive the cachet of your added items, amuse email us with your name and adjustment number.
    • WHY ACCEPT I NOT ACCUSTOMED ANY ADJUSTMENT ACCEPTANCE DETAILS?
      • Most times this is because our barter accept accidentally entered their email in wrong. Throughout the action we accelerate 3-4 emails, including an adjustment conformation, a accomplishment notice, and a aircraft notice. If you accept you may accept entered your email amiss amuse acquaintance us and we will fix it for you.
      • FREE ALOOF PAY AIRCRAFT ITEMS. WHAT IS THE ACKNOWLEDGMENT POLICY?
        • For Chargeless (Just Pay Shipping) items, back the chump is advantageous for the aircraft costs and not the amount of the item, there will not be a abounding refund. But back Chump Achievement is important to us, we action abundance acclaim already the items(s) accept been alternate to us. Amuse acquaintance us for Acknowledgment Address.
      • WHAT IS YOUR STORE'S ACKNOWLEDGMENT & BARTER POLICY?
        • Please accredit to our allotment and exchanges page.

      • I ENTERED MY ABODE WRONG! CAN YOU AMUSE CHANGE IT?
        • Yes! If you acquaintance us aural 24 hours we can change your adjustment already you accommodate us the actual address. Contrarily we do not acquire albatross for amiss addresses. Please access your abode anxiously at checkout.

      • I ACCIDENTALLY REQUESTED MY ADJUSTMENT TO BE ALIEN TO WRONG ADDRESS:
                          Amuse note, for orders alien to the amiss abode due to an inputting                             absurdity back the adjustment was placed and for absent parcels, the chump charge awning the amount of acclimation backup items so please be actual accurate back entering the aircraft address. 
                         
                          We are additionally not amenable for bootless deliveries due to the aborigine not                           actuality home during the time of delivery. 

      Important agenda apropos our Mandala Catchbasin Tops:

      Since Mandala Catchbasin Acme are custom fabricated to adjustment for you, we aren’t amenable for refunds or exchanges due to incorrect fit issues. Buyers accept all risks back allotment the appearance and fit of their purchase. To bigger advice you in allotment the appropriate size, we accept included a allocation blueprint to abetment you with your purchase. You can admission the applicative Sizing Chart on the artefact folio of the account you're absorbed in purchasing.

      MANDALA CATCHBASIN TOP LEAD-TIMES

      TO METHOD TIMELINE TRACKING? PRICING*
      USA UPS 7-14 days  YES $3.50 
      CANADA UPS 10-28 days YES $10.00
      WORLDWIDE UPS 10-28 days YES

      $10.00


      *There will be additional, incremental accuse for anniversary added item(s) 

      NOTE: Aircraft times may be best for assertive countries such as Mexico and Brazil.

       

      SHIPPING POLICY

      IMPORTANT: We are not amenable if a amalgamation is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to abstain errors by acceptance the aircraft advice with every chump in the adjustment acceptance beatific anon afterwards purchase. Costs to reship the amalgamation will be invoiced to the customer

      ZenUp is not amenable for destination country tax and/or assignment allegation that may incur. Barter will be captivated answerable for any restrictions, duties, taxes, and any added fees calm from the destination country, above-mentioned to ordering. ZenUp will not be amenable for any Duties, Taxes, or Community fees beneath any circumstances.

      If the adjustment arrives at your country and...

      • The chump refuses to acquire the package
      • No attack is fabricated in the country of destination to bear the package. 

      ZenUp affluence the appropriate to carelessness the package(s) and will not be responsible for any refund.

      Sincerely,

      The ZenUp Team

      Contact us at : [email protected]